Head of legal Hong kong的职位
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Head of legal • hong kong
最后更新时间： 11小时前
Provide strategic direction and leadership for the call center team, setting performance goals and KPIs.Develop and implement call center policies, procedures, and quality assurance measures to mai...展示更多上次更新时间：30 天前
The customer is the focus of everything we do, and millions of end users rely on our products and services daily.We believe in the value of empowering our.
Head of Distribution Compliance.You obsess...展示更多上次更新时间：30 天前
FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world.The company was establis...展示更多上次更新时间：30 天前
The focus of this role is to contribute to the growth of APAC regions by optimal development and management of partnership programs with the goal of increase revenue generated by existing partners....展示更多上次更新时间：30 天前
Data project / governance / enablement.Our client is a well-known company in financial sector.Due to their additional project they are now looking for the captioned position to join their team.Report...展示更多上次更新时间：30 天前
Prudential’s purpose is to be partners for every life and protectors for every future.Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion as...展示更多上次更新时间：30 天前
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You will be leading a team of 5, reporting di...展示更多上次更新时间：30 天前
Lead the audiological service team and direct the clinical, development, operations, administration of the audiology centres to ensure achievement of strategic goals.
Supervise a team of audiologist...展示更多上次更新时间：30 天前
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Head of Call Center
AmbitionHong Kong, Hong Kong30 天前
职位类型
- serp_jobs.job_card.permanent
职位描述Bachelor's degree in Business Administration, Operations Management, or a related field Minimum 10 years of experience in call center operation, preferably in the banking or financial services industry Fluency in English and Cantonese, with proficiency in Mandarin an advantage
Job description
Responsibilities
- Provide strategic direction and leadership for the call center team, setting performance goals and KPIs
- Develop and implement call center policies, procedures, and quality assurance measures to maintain high service standards
- Monitor call center metrics, such as average handle time, first call resolution, and customer satisfaction, and implement corrective actions as needed
- Collaborate with other departments (IT, Operations, Customer Experience) to identify and resolve customer pain points and optimize the call center's functionality
- Manage and oversee the recruitment, training, and development of call center agents to build a skilled and motivated workforce
Requirements