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Desktop Support Engineer L1 HK

Desktop Support Engineer L1 HK

Excis Compliance ltdHong Kong, HK, hk
9 小时前
职位类型
  • Quick Apply
职位描述

Job Description

WE ’ RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Hong Kong!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

  • Client in 190+ countries
  • 6000+ Engineers
  • 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do :

  • Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive / VIP users.
  • Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
  • Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

    • Requirements

    What You Need :

  • 1 –3 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
  • Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
  • Excellent customer service, communication, organization, multitasking, and documentation skills.
  • Ability to lift 50 lbs; valid driver’s license and personal vehicle required.
  • Preferred : Experience in automotive manufacturing, MCP and / or A+ certifications, and background in help desk or call center environments.

    • Why Join Us? :

    At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

    Ready to make a difference and grow your career? Apply now to join Excis in Hong Kong and be at the forefront of IT support excellence!

    Requirements

  • Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.
  • Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.
  • Ability to utilize provided knowledge article to resolve issues with client specific applications.
  • Customer-facing “soft skills” including strong verbal and written communications
  • Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action.
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    Support Engineer • Hong Kong, HK, hk

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