Support Engineer I

Responsibilities :

Perform frontline IT Support duty on infrastructure including system / network / Ticketing tool to end users

Daily operational control and management of the Incident / Request Process and services fulfillment via ticketing system, phone, email, Whatsapp and other communication tools

Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs.

Track and report the status of all critical incidents to management

Ensure prompt response and problem diagnostics by using advanced troubleshooting skills and excellent communication skills

Support user account administration and mailbox management

Basic knowledge of Procurement process and procedure is an advantage

Shift duty is required (Non-overnight shift)

Requirements :

Degree / Diploma holder in Information Technology / Computer Science or IT-related training, with minimum 1 year of relevant experience

Good Knowledge of IT Applications such as MS Office 365 products, O365 Administration, Antivirus Products, Networks

Infrastructure, Patching tools, VPN application

Knowledge in Logistics Application are preferred

Troubleshooting skills on logistics related hardware such as printer, handheld, scanner is an advantage

A good team player, flexible, able to analyze requirements and meet deadlines

Strong attention to detail with an analytical mind and outstanding problem-solving skills

Able to think in a creative way and strong logical thinking

Good communication and organizational skills

Strong verbal and written communication in English, Cantonese and Mandarin