Manager, IT Services

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Role Purpose

• Lead a team of helpdesk support to help business units on desktop issues.
• Provide a single-point-of-contact Helpdesk Service to end users from receiving and handling IT-related incidents and requests;
• Provide first line determination and resolution to resolve / fulfil end users IT incidents / service requests;
• Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to users;
• Keep track of incident tickets updated and follow-up with relevant support teams / vendor in accordance within the defined SLAs;
• Prepare weekly & monthly report to management;
• Manage external vendor to provide technical support on corporate IT Infrastructure with emphasis on internal network, servers, Microsoft office365 environment and cloud infrastructure;
• Oversee and maintain all IT contracts;
• Manage IT annual operation budget to meet or exceed goals with applicable accounting requirements from financial department;
• Keep IT financial records updated in OA system and manage IT invoice settlement process;
• Coordinate with internal customer; ensure proper education, notification and communication for any new IT feature deployment Review, recommend and implement additions, modifications, and improvements to office IT tools;
• Manage a team of deskside engineers for help desk operation;
• Provide health check report on all IT infra components for smooth operation;
• Assist in Cybersecurity incident respond;
• Support 7 / 24 on-call for emergency support.

Qualifications

Your Future Work Life