Department : Quality & Compliance Reports to : Director, Quality & Compliance Location : Hong Kong Your Opportunity at ARC’TERYX : As Sr. Manager, Quality - HK Sourcing Office, you will spearhead quality excellence across Asia-Pacific manufacturing hubs while balancing strategic leadership with operational execution. You will :
- Lead a multinational team of Quality Managers, Quality Specialists and Technical Specialists across several vendor countries
- Serve as the critical liaison between Arc’teryx headquarters and manufacturing partners to align quality programs with brand standards and protocols
- Drive innovation in quality assurance through data-driven process optimization and preventive risk management Impact You'll Deliver :
- Consistent quality delivered with 95% Inspection Pass Rate (IPR) and 4% Total Defect Rate (TDR) across softgoods, hardgoods, and footwear categories
- YOY reduction in Cost of Poor Quality (COPQ) through CAPA and quality improvement programs Meet Your Future Team : We are a highly versatile team of problem-solvers and process-makers who ensure all goods manufactured through our supply chain meet and exceed the brand and guest expectations.The Sourcing Team builds and executes a sustainable global sourcing strategy that enables us to deliver exceptional product at the right place, with the right quality and cost, and on-time. You will partner internally with Design, Product, Quality, Compliance, Supply Chain, Sustainability as well as externally with our vendor partners to identify and fulfill the specifications, quality standards and deliver all product commercialized and manufactured by our vendors.
If you were the Sr. Manager, Quality - HK Sourcing Office now, here are some of the core activities you would be doing :
Strategic LeadershipPlanning and deploying regional quality roadmaps aligned with Arc’teryx’s long term strategic plans (LTSP)Leading a large department, including guiding the work of regional team leaders and specific matter expertsDeveloping and coaching subordinates, incl. reviewing of results, providing feedback and taking corrective actionsDeveloping talent pipelines through competency matrices for 30+ technical staff across China, Bangladesh, Vietnam, Indonesia and emerging regionsOrganizing and host annual Quality Team Summits to harmonize standards, protocols and share best practicesOperational ExcellenceAccountable for managing operations of the department, providing directions and prioritizing in alignment with the strategic deliverables or policyApproving of decision on any changes to protocols and requirements within our policyExecuting seasonal inspection planning covering 100% of pre-production sample audits and up to 100% random bulk audits (AQL)Overseeing and deploying self-inspection programs (SIP) based on individual vendor performancePartnering with 3rd party Quality service partners to complement the inspection planning and additional needsLeading CAPA and other quality improvement programs to resolve critical non-conformances in bulk production and pertaining low quality performance based on internal or guest complaintsElevating existing quality data analysis, reporting and internal governance through implementation of up-to-date BI dashboards and other analytical toolsPreparing quality documentation and summaries by collecting, analyzing, and summarizing information and trends, including failed processes, stability studies, corrective actions, and re-validationsUpholding Fair Labour Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing throughout the Arc’teryx supply chain.Vendor PartnershipEngaging directly with vendor leadership in manufacturing and quality management to strengthen collaboration and to achieve sustainable improvements in Quality Management Systems, quality mindset and ultimately consistent product quality deliveredOverseeing monthly vendor scorecards and lead meetings with vendorAuditing vendor operating procedures and quality plans to align with brand expectations on behalf of new vendor onboarding and as part of the recurring vendor performance evaluationsAre you our next Sr. Manager, Quality - HK Sourcing Office?
You hold a Diploma or Degree in Quality, Engineering, or other relevant industrial area, as well as 12+ years’ experience in a quality focused roleYou have 4+ years’ experience in managing from remote a team of quality specialists based in vendor locationsYou have an excellent knowledge of garment construction, quality management systems, engineering tools and statistical analysisYou have extensive knowledge of organizational operations globally operating companies with strategic oversightYou are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is rightYou demonstrate initiative, agility, and commitment, while balancing autonomy and collaborationYou remain highly flexible and adaptable when faced with ambiguity, and thrive in a fast paced, diverse, ever evolving and values led environmentYou inspire breakthrough thinking and continuous improvementYou have excellent interpersonal and English communication skills (written and verbal)You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is rightYour passion for your work is paralleled by your passion for getting outside and living itEqual Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.Creating an inclusive workplace is connected to our core values, while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Design your Purpose. Live our Values. DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.COMMIT. Set and deliver on bold objectives as we collectively raise the bar.LIVE IT. Deepen your connection to nature and live your most purposeful life.LEAVE IT BETTER. Create a better world, together.