Senior Fraud Management Manager - Hang Seng Bank (HK)

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

This role will lead our Payment and Banking Fraud SME team within HASE WPB Fraud Management focusing on the Design & Delivery and maintenance of fraud controls. The individual will be responsible for the development of the overarching fraud investment strategy, ensuring control issues are resolved, project delivery, improving customer experience and provision of fraud SME input into HASE wide change activities. This is to ensure that fraud controls are built in an effective and efficient manner that support business growth and create amazing customer experiences.

The role holder will ensure / Principle Accountabilities

• Leads a team of SMEs of Payment and General Banking fraud who will own the design, maintain, development and implement fraud controls and / or act as SMEs into bank wide initiatives to ensure fraud risk and controls are adequately designed;
• Drives, designs and delivers Payment and General Banking mitigation strategy for controls in HASE
• Delivers market level solutions whilst building out the multi-market platforms and effectively balancing the trade-off between tactical and strategic delivery;
• Builds a clear roadmap of key capabilities needed to support growth across the business for the end to end management of fraud and customer experience cross Prevention, Detection, Respond & Remediation of fraud;
• Working with lines of business and Risk Owners develops and maintains a prioritised backlog of bank wide investment needed to address current and future requirements in line with the overarching strategy and business objectives;
• Research the wider industry for new and innovative new solutions that could benefit the Bank or its customers;
• Work with and manage third parties, such as card schemes and other vendors, to drive forward control enhancements for HASE WPB.
• Ensure benefits from any change delivered into the business is clearly tracked and fed into AOP planning;
• Ensure delivery of all HASE WPB led initiatives in line with group standards, attending governance where necessary;
• Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences;
• Resolve control issues by driving out enhancements in fraud / operations.
• Act as the deputy of Head of Payment and Banking Fraud HASE WPB

Requirements

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