Client Technology Manager

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than , customers worldwide with over $ trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity :

The Client Technology Manager (CTM) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernize client infrastructure.

This is a hybrid position suitable for qualified candidates within a commutable distance to ECI's Singapore office.

What you will do :

• Oversee technology services for a portfolio of ECI clients.
• Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings.
• Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
• Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements.
• Assist with client facing budget forecasting, financial cost analysis reports and documentation.
• Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs.
• Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS / SaaS)
• Drive customer satisfaction through support case evaluation, task management and recurring client engagement.
• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments.
• Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices.
• Participate in vendor due-diligence exercises, security reviews, data integrity & availability services.
• Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce.
• Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers.

Who you are :

Bonus points if you have :

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation. If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

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