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VIP Account Manager (Work in Hong Kong)
Job in China consulting Customer Service, Mobile / Online GameHong Kong18 天前
职位描述Net purchase amount Chargeback amount Chargeback count Account closure Reinvestment budget Tier retained month-on-month 3-5 years demonstrated B2C sales and / or relationship management experience. Demonstrated effectiveness at sustaining high value level relationships. 2-3 years experience hitting productivity targets. Demonstrated proficiency using various software and technology platforms, including CRM database management experience. Ability to understand the implications of actions and make recommendations for solutions. If you have work experience in one of these companies will be a big plus : Papaya Gaming, Playtika, 888 Holdings, Huuuge Games, GSN Games, DGN Games, Play Studios, Jam City, Luckyfish Games. For this job, Chinese, Americans, Canadians or Filipinos are most welcome, but you must work in Hong Kong (Americans and Canadians should work in Hong Kong for 1 year and then can work from US or Canada remotely after that. Chinese and Filipinos should work in Hong Kong full-time) Benefits & Welfare : Negotiable Something I want to tell the employer (Optional) It can't more than 350 characters! Do you want to apply for this job position? After registering, you can apply for this position. otherwise you won't be able to apply for the job position.
Job Description :
VIP Account Manager (Work in Hong Kong)
One of our best partners, a fast-growing and reputable online game production and operation company, is looking for a VIP Account Manager in Hong Kong.
Office Location : Hong Kong
Purpose :
In this role, you will be patient, empathetic, and communicative. You will put yourself in customersʼ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigating if you donʼt have enough information to resolve customer complaints. You value customer feedback.
Responsibilities :
- Strategically assess customers, demonstrate nuance in your communication approach by addressing each potential customer in a way that is comfortable and respectful for them.
- Calling high potential customers where necessary.
- Guide customers through the tougher pain points of compliance that are a part of the early life journey.
- Demonstrate the ability to articulate and understand the KPIs and key activities which drive the performance of your portfolio of players.
Deliverables and Outcomes
Best regards,
Qualifications & Requirements : Requirements :
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Account Manager Hong • Hong Kong
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