Senior Associate, Vertical Planning & Operations (Play Vertical - Data Analysis & Project Management)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences .

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values :

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you’ll do?

Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical.

Strategy : Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.

Program Management : Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc

Product & Technology : work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels

Data Analysis : build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What you’ll need?

5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management

Experience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plus

Track record of successfully driving cross departmental projects is preferred

Fluent in both English and Chinese. Proficiency in additional languages is a plus.

A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

Globally-minded and comfortable working with people from different cultural background and in different time zones

Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations

Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment

Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources

Exhibits sound business judgment, a proven track record of taking ownership, and delivering results