This job offer is not available in your country.
(Senior) Customer Experience Manager | app digital journey
RandstadHong Kong30+ days ago
Job descriptionLead the digital transformation, and develop short-term and long-term product roadmaps Develop and execute strategies for the go-to-market and commercialisation of the digital products Leverage digital marketing, communications and other engagement approaches to improve platform usage; Co-develop customer engagement strategies (e.g. new features) of different digital channels Work closely with internal teams (e.g. Development & Engineering, Business Development, Marketing, etc.) to enhance the user experience Work with marketing agencies on promoting digital assets Develop customer-centric best practices to bring the products closer to the users Lead UAT to ensure the final product is developed as per business requirements and approved design Leverage data and research to improve the customer journey and user experience of product users; Collect customer insights, design process solutions, analyse cost / benefit, deliver solutions, and communicate results throughout the organisation Coordinate different business units, translating the business needs into requirements and specifications Product and project management, effectively monitor and control the progress of projects to ensure efficient and thorough delivery within the given timeline and resources Degree holder of any related discipline 8+ years of experience in customer experience / digital transformation / product development / product management / project management in internet / emerging technology / e-commerce companies / consulting firms / large scale and complex organisations Experience with Agile / Scrum / project management methodologies will be an advantage Experience with business / data / digital analytics tools will be an advantage Excellent stakeholders management and interpersonal skills Excellent communications skills in Cantonese, Mandarin and English Report to the Head of the Department Have exposure to projects across multiple business lines, disciplines and domains Receive substantial financial support Join a fast-moving and dynamic working environment Join a young and energetic team Lead the digital transformation, and develop short-term and long-term product roadmaps Develop and execute strategies for the go-to-market and commercialisation of the digital products Leverage digital marketing, communications and other engagement approaches to improve platform usage; Co-develop customer engagement strategies (e.g. new features) of different digital channels Work closely with internal teams (e.g. Development & Engineering, Business Development, Marketing, etc.) to enhance the user experience Work with marketing agencies on promoting digital assets Develop customer-centric best practices to bring the products closer to the users Lead UAT to ensure the final product is developed as per business requirements and approved design Leverage data and research to improve the customer journey and user experience of product users; Collect customer insights, design process solutions, analyse cost / benefit, deliver solutions, and communicate results throughout the organisation Coordinate different business units, translating the business needs into requirements and specifications Product and project management, effectively monitor and control the progress of projects to ensure efficient and thorough delivery within the given timeline and resources Degree holder of any related discipline 8+ years of experience in customer experience / digital transformation / product development / product management / project management in internet / emerging technology / e-commerce companies / consulting firms / large scale and complex organisations Experience with Agile / Scrum / project management methodologies will be an advantage Experience with business / data / digital analytics tools will be an advantage Excellent stakeholders management and interpersonal skills Excellent communications skills in Cantonese, Mandarin and English
job details
Senior) Customer Experience Manager | app digital journey
The company is a sizable and renowned corporate in Hong Kong and the region. With a successful business performance and sustainable corporate brand, the company continues to expand its influence into multiple industries and portfolios. The company has consolidated its Customer Experience function and is looking for experienced candidates to enhance consumers' digital journey and expand the digital capability of the department and the company.
about the team.
- Report to the Head of the Department
- Have exposure to projects across multiple business lines, disciplines and domains
- Receive substantial financial support
- Join a fast-moving and dynamic working environment
- Join a young and energetic team
about the job.
skills & experiences required.
Senior) Customer Experience Manager | app digital journey
The company is a sizable and renowned corporate in Hong Kong and the region. With a successful business performance and sustainable corporate brand, the company continues to expand its influence into multiple industries and portfolios. The company has consolidated its Customer Experience function and is looking for experienced candidates to enhance consumers' digital journey and expand the digital capability of the department and the company.
about the team.
about the job.
skills & experiences required.
experience
8 years
skills
go-to-market, engagement, UAT, customer journey, user experience, UX, CX, user journey, product management, product manager, project management, project manager, digitization, commercialisation, customer insight, performance, app, digital channels
qualifications
no additional qualifications required
education
Bachelor Degree
Create a job alert for this search
Customer Experience • Hong Kong
Related jobs
An award-winning Fintech organization with a dedicated team of 500+ professionals across the globe.With more than 15 offices across the world, we are a people centric company which prides itself on...Show moreLast updated: 30+ days ago
Part of The Brandtech Group, fifty-five is a data consultancy helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and impr...Show moreLast updated: 30+ days ago
We are looking for a passionate Growth and Marketing leader.Operating at the intersection of sports, entertainment, and cryptocurrency, you will own the complete growth and customer acquisition str...Show moreLast updated: 30+ days ago
Thank you for considering the Senior Licensing Manager, Consumer Product & Experience role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to...Show moreLast updated: 28 days ago
Compliance housekeeping matters – Maintain accurate records and documentation relating to corporate and compliance activities, including PA trading and conflicts.
Regulatory reporting – Ensure and t...Show moreLast updated: 30+ days ago
Work closely with the team to solve problems.Writing clean, maintainable code while rapidly iterating and shipping.Finding simple and elegant ways to solve problems.
Make something you are proud of....Show moreLast updated: 30+ days ago
Formulate and drive innovative credit card business strategy to achieve portfolio growth and business revenue target.Liaise with key stakeholders, explore new business and partnership opportunities...Show moreLast updated: 30+ days ago
Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises.We aim to simplify business communication, helping businesses meet their customers whe...Show moreLast updated: 18 days ago
Senior Product Manager - Exchange (Mobile App Experience)
Crypto.comHong Kong, Hong Kong SAR Lead, plan, execute and maintain the Exchange’s Experience roadmap, focusing on : .World-Class Leading User Experience : .
Build, iterate and optimize best-in-class trading UX / UI and workflows for the a...Show moreLast updated: 30+ days ago
Manager Usage and Rewards - Wealth & Personal Banking
HSBCCentral, Hong Kong Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Whether you want a career that could take ...Show moreLast updated: 30+ days ago
Product Manager (CFD Trading APP)
Zeal GroupHong Kong, Hong Kong, HKQuick Apply
Digital Transformation Manager
Gemini PersonnelHong Kong, China Our client is now looking for digital transformation manager now.Develop and implement a comprehensive digital transformation strategy that aligns with the organization's strategic goals.Streamline...Show moreLast updated: 18 days ago
Senior Digital Analytics Consultant (Japanese Speaker) - Hong Kong
Fifty-FiveHong Kong, Hong Kong, HKQuick Apply
Agency Training Manager / Senior Manager
Robert HalfHong Kong, HK My client is looking for an Agency Training Manager or Senior Manager to join the team.They are looking for someone with solid insurance exposures.
Deliver both new and existing product training to ...Show moreLast updated: 30+ days ago
Head of Growth
Chaos TheoryCentral, SAR, HKQuick Apply
Senior Licensing Manager, Consumer Product & Experience, (APAC)
Moonbug EntertainmentHong Kong, Hong Kong, HKQuick Apply
Senior Compliance Manager
Infini Capital Management LimitedCentral, Central, HKQuick Apply
Senior Mobile App Engineer (Flutter)
nextRolesHong Kong, Hong Kong, HKQuick Apply
Senior Manager - Customer Services (Complaint Handling)
Cornerstone Global PartnersHong Kong Provide high quality of written responses to regulators for formal complaints.Liaise with different operations functions for complaint investigation.
Deal with customer complaints and enquiries, ens...Show moreLast updated: 30+ days ago
Manager, Business Development (Credit Card Business)
Konew FinTech Corporation LimitedCentral, Hong Kong Island, HKQuick Apply
Digital Sales & Marketing - Banking - $50-60k P / M
Argyll ScottHong Kong, CN Digital Sales & Marketing - Banking - $50-60k P / M - 6 month extendable contract.Currently supporting a major HK bank looking to hire for a Digital Manager who will define and execute Digital St...Show moreLast updated: 30+ days ago
Customer Success Manager
WATI.ioHong Kong, Hong Kong, HKQuick Apply
Project Manager | Securities Services
CAPCOHong Kong, China Project Manager | Securities Services.Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries.Capco...Show moreLast updated: 30+ days ago
Digital Performance Marketing Manager
LalamoveHong Kong, Hong Kong SAR At Lalamove, we believe in the power of community.Millions of drivers and customers use our technology every day to connect with one another and move things that matter.
Delivery is what we do best ...Show moreLast updated: 18 days ago
Senior Customer Care Specialist
China Mobile Hong Kong Co. Ltd.Hong Kong, CN Show moreLast updated: 30+ days ago
Senior UX / UI Designer (HKT1710161708)
PEOBASE LtdPedder Street, Central, HK Deliver customer first digital products with intuitive user experiences through research, concept ideation, wireframing, sketching, product prototyping and user interface design.Collaborate with en...Show moreLast updated: 30+ days ago