Senior Manager - Customer Services (Complaint Handling)

Job description

Role Overview

Provide high quality of written responses to regulators for formal complaints

Liaise with different operations functions for complaint investigation

Deal with customer complaints and enquiries, ensuring end-to-end management with regular communication and feedback professionally

Ideal Profile

University graduate with at least 10 years working experience and insurance industry would be preferable

Positive attitude with strong service orientation

Strong sense of responsibility and attentive to details

Able to work under pressure and meet tight deadlines

Candidates with less experience will be considered as Manager