e-Commerce Operation Manager / Assistant Manager (Amazon Marketplace)

About the Role

• Lead and manage the E-Commerce team with 10+ team members
• Manage the Shops in Amazon Marketplace, included but not limited to market & customer analysis, sales forecasting, products sourcing & merchandising, products’ listing upload, logistics and all follow up issues
• Plan, analyze and supervise the SEM / SEO campaigns using Google Ads and Amazon advertising platform
• Analyze the SEM marketing campaign reports to maximize the ROI
• Manage product listing contents and search keyword optimization
• Supervise the products’ sales and rankings, and make corresponding price adjustments and sales promotions, in order to boost the products’ sales
• Manage and control team's expense and budget
• Monitor the daily sales operations processes, including sales forecast
• Manage and handle the sales orders and logistics issues
• FBA inventory monitoring and replenishment
• Handle the customers’ complaints and negative feedback, and manage the sales returns and refunds process
• Assist to build up the SOP of E-Commerce team, keep the morale of team members and operate the Shops in Amazon Marketplace in high credibility
• Perform regular and ad-hoc projects assigned by management

Requirements