Manager, Operation Strategy & Engagement

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will provide support to Customer Operations by contributing to operation strategic planning, execution of key operational initiatives and the engagement and communications across internal staff and distribution channels under the Customer Operations.

Job Responsibilities :

• Serve as the central analytics and financial coordination partner to the Chief Customer Operations & Health Officer, synthesizing operational and financial data into actionable insights and strategic recommendations.
• Develop and maintain executive-level dashboards (Power BI / Tableau), integrating financial, operational, and customer experience data for ExCo and senior leadership.
• Lead agentic AI-enabled reporting and workflow automation initiatives to drive operational efficiency and data-driven decision-making.
• Oversee financial analysis, expense management, and cost centre governance across Operations and Health, ensuring accuracy, transparency, and optimization.
• Act as strategic liaison between Operations, Health, and distribution channels, orchestrating cross-functional engagement and communication.
• Transform complex data and business requirements into compelling, board-ready presentations, executive reports, and multi-modal digital content.
• Manage and develop high-performing analytics.
• Coordinate market intelligence, competitor analysis, and research activities to inform operational and strategic recommendations.
• Drive end to end staff engagement initiatives (townhalls, away days, volunteering), and maintain a comprehensive talent inventory for Operations.

Job Requirements :