Exams Operations Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Pay Band : 4 / H | Contract Type : Indefinite | Location – Hong Kong

Local Direct Hire : Applications are welcomed from candidates currently in this location with a natural right to work.

Role Purpose

The role purpose of Exams Operations Officer in the British Council Hong Kong is to ensure effective and efficient delivery of Exams within a small or remote exams office location.

To handle confidential materials during the multiple exchanges in country / location in accordance to compliance standards. To manage test delivery, Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues / Venue Supervisors on the day.

This role will be required to work on test days which will involve weekend work as part of the contracted hours.

Main accountabilities but not limited to the following :

Product Service Delivery

• Undertake the related planning and delivery functions in preparation for Test Days in line with BC process
• Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organise given resources accordingly (often at short

notice) to ensure that work is carried out efficiently and effectively

andmaintains positive relations

day to day operations.

day staff.

branding / signage / technical equipment - speaking test / hand scanners)

Customer service

responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly

team leader to any issues of concern that are likely to impact service / project / task delivery or customer experience.

Relationship & Stakeholder management

other team members as required. Ensures the customer is kept informed throughout the process.

delivery.

required.

Risk & Compliance

fraud measures) to protect the interests of the BC and its customers at all times.

Analysis & Reporting

managers in making timely and effective business decisions that respond to operational needs.

Finance & Resource Management

available and ready to use when needed

Managing self & others

ensure effective delivery of responsibilities over a weekly / monthly time horizon.

procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

Role specific skill, knowledge and experience :

Demonstrable experience, in large complex international organisation of :

Person Specification

Role benefits

Closing date for application. Monday, 29th July 2024, 23 : 59 Hong Kong Time (GMT+08)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement