Guest Relations Associate

Job Description

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Essential duties and responsibilities

Provide our guests with ultra-luxury customer service striving to go the extra mile at all times by being intuitive, refined and engaging

Conduct background search of our guests prior to arrival to ensure guest’s recognition

Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness

Being the lobby ambassador as the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments

Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms

Arrange and / or tailor-made amenities, when necessary, for Rosewood VIPs

Requirements

Bachelor degree holder in hospitality management or equivalent

Minimum 1-year relevant experience in a sizeable luxury hotel, including internships

Passionate about a level of service that is personalized and anticipatory with a keen eye for detail

Ability to focus attention on guest needs, remaining calm and courteous at all times

Fluent spoken Cantonese, Mandarin & English is essential. Another language is an advantage

• Strong interpersonal and problem-solving abilities

Able to multitask, handle pressure and coordinate between different departments

Previous experience with Opera System is highly preferred

Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms

Arrange and / or tailor-made amenities, when necessary, for Rosewood VIPs