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The Club & Guest Relations Supervisor
Kerry Hotel Hong KongHong Kong30+ days ago
Job descriptionMinimum 3 years of experience at the Front Office / Guest Relations in world class service Hotels Customer-oriented and self-motivated independent individuals Strong leadership skills and communication skills Excellent command of spoken English, Cantonese and Putonghua
We are looking for a The Club & Guest Relations Supervisor based at Kerry Hotel Hong Kong!
As a The Club & Guest Relations Supervisor, we rely on you to :
- Understand guest preference and provide quality service
- Greet VIP / Club guest and bit farewell
- Provide a smooth check in and check out experience, as well as F&B services to guests
- Handle inquiries and collect feedback from guests
- Ensure all interactions with guests are handled professionally and with care adhering to Hotel’s policies and procedures
- Supervise The Club & Guest Relations operation and workflow to maximize guests’ satisfaction
We are looking for someone who has :
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Supervisor • Hong Kong
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