Product Training Specialist (Korean / Japanese)

Description

Our B2B Sales team is seeking a Product Training Specialist who will partner closely with the APAC B2B Sales team, contributing to the overall retention of our business. The Product Training Specialist assists in demonstrating the value of Dow Jones products to existing and prospective clients by training them directly. The Product Training Specialist also ensures clients are maximizing the value of their investment in our products through effective and efficient use.

Key Responsibilities :

Function as the point person responsible for DJ product training, liaising with B2B account team members to initiate and complete product training with existing and prospective clients.

Prepare and deliver instructor-led or web-based training on DJ products to drive usage, highlighting the most relevant features and benefits so clients realize a return on investment.

Actively engage users to ensure a smooth and positive DJ experience.

Communicate with end users via face-to-face, phone, email, and web-conferencing technology.

Plan and execute knowledge-sharing sessions for clients to build a strong user community and encourage the sharing of best practices.

Work closely with members across the B2B team to ensure a smooth client experience for existing and prospective clients to achieve APAC retention goals.

Ad hoc assignments by managers

Required Skills and Experience :

The ideal candidate will be a flexible, energetic, proactive individual and a strong team player who has interest in working in a fast-moving team, with a desire to push the envelope and the ability to think creatively.

1-2 years of work experience, preferably in a B2B sales, marketing, or product management area.

Must have excellent written and oral communication skills, with the ability to confidently and clearly present in a customer-facing environment (often virtually).

Willing to work hard to meet customer, sales, and marketing-driven deadlines.

Bachelor’s degree preferred.

Language proficiency in Japanese / Korean is advantageous

APAC Benefits

Comprehensive Insurance & Retirement plans

Paid Time Off and Leaves

Education Benefits

Family Care Benefits

Career Growth Programs

Access to Dow Jones Products

Employee Referral Program

Employee Well-being Support & Fitness Programs

Reasonable accommodation : Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO / Disabled / Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process.