Desktop Support Officer

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Roles and Responsibilities :

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
• Report all time, mileage, and other requirements in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
• Other duties may be assigned to meet business needs
• Additional requirements may exist if the offer of employment is extended

IT Skills and Experience

In-depth knowledge of :

IT Qualifications

At least two of the following :

Experience in a similar role

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @