你所在的国家不提供此工作机会。
Customer Solution Officer / Executive
AS Watson IndustriesHong Kong30 天前
职位描述Achieve company targets & projects & keep good customer relationship particularly with VIP & key account customers Handle all escalated customer complaints & high-risk cases including media and third-party claims with timely Ensure all feedback & complaints are satisfactory resolved with gap analysis for compliance and keep proper Maintain omnichannel (such as email & chat) templates for quality customer experience from inquiry, onboarding to service delivery. Update guidelines, handbook & training materials Design & conduct survey for customer satisfaction score with call monitoring insights to execute improvement Coordinate client projects to formulate and follow up CS solutions to meet requirements Attend regular product & service review meetings, prepare presentation materials, periodic statistics & You are a TEAM PLAYER . You are a natural team player, one for all, all for one; focus on the relationships within the team; optimistic, energetic and feel energized when working with others. You are a PROBLEM SOLVER . You make decisions based on evidence-based opinions; when you do something new, you seek to understand as much as possible and don’t jump in but conduct their due diligence and plan for moving forward. You are a COMMUNICATOR . You have an ability to pick up on people’s underlying motivations and these insights make you persuasive and inspiring communicators; natural mediators who understand diverse perspectives and you value a positive, and inclusive environment. Diploma holder or above Minimum 3 years of relevant experience in customer services with solid complaint handling experiences Empathetic, patience, well-organized, self-motivated, detail-mined, able to work under Good communication, presentation and interpersonal skill Good command of written and spoken English & Chinese PC Knowledge in MS Excel, Word & PowerPoint and Chinese Processing Candidate with less experiences will be considered as Senior Customer Solution Executive or Customer Solution Executive
Come and Join Us!
Be Remarkable. Be Yourself.
At Watsons Water , we believe in our people, in teamwork and the importance of your personal growth. We offer pleasant working environment to make staff get united and work as a team, we offer fun and interactive activities that both staff and their families can enjoy.
Be you at your remarkable best. Visit https : / / career.aswatson.com / ermsportal / vacancy / index / watsonswater / en
You can enjoy :
- Comprehensive Medical and Life Insurance coverage, including your spouse and children!
- Professional training and career advancement opportunities!
- Exclusive company pension schemes! Marriage, Maternity and Paternity Leave!
- Free Company Coach and Meal Allowance
- Exclusive shopping discount, special sales for our people only!
Role Purpose :
As a Customer Solution Officer, you will oversee customer solution function for feedback & complaint resolution and maintain SLAs with monitoring of product and service quality in all customer touch points.
A typical day in the Role :
regular update to seniors & management
system & offline records. Manage exceptional request approval including exchange, returns & rescheduling.
plan for service excellence
management reports and perform other duties assigned by supervisors and management
This job is a good fit for You if :
Success will depend on :
pressure and independently
为此搜索创建职位提醒
Officer Officer • Hong Kong
相关职位
%20Limited)
%20Limited)
Officer-Customer Care
InchcapeHong Kong, Hong Kong Make outbound call for Service Reminder and invite customers come back for regular maintenance.Identify customer’s needs and proactively offer relevant services / products (e.Motor Insurance) and / or ...展示更多最后更新时间： 16天前
Customer Services Executive
KLN Logistics (Hong Kong) LimitedHong Kong Provide good customer services including provision of product knowledge, handling enquiries and sales documentation.Answering incoming telephone calls.
Undertake operation and customer services assi...展示更多上次更新时间：30 天前
Senior Officer / Officer, Customer Service (Customer Retention)
AXA GroupHONG KONG Responsible for contacting the existing customers to identify the reasons of policy termination and lapsation and provide feasible solutions to retain the policies (No cold call is required).Provid...展示更多上次更新时间：30 天前
Sales Executive for Rehab Healthcare Solution
Delta Pyramax Co LtdHong Kong Fresh graduates are welcomed .Passion for new technology .Strong inter-personal, communication and presentation skills .Friendly, outgoing, self-drive, team player with positive attitude .Goo...展示更多上次更新时间：30 天前
Customer Service Officer
Bank Of China (Hong Kong) LimitedHong Kong Champion the one-stop personal banking services at branches.Deliver quality customer services through counter transactions.
Identify existing and prospective customers' needs of financial services, ...展示更多最后更新时间： 10天前
Customer Service Officer
Morgan McKinleyHong Kong Respond promptly to customer inquiries via live chat, providing accurate information about banking products and services.
Assist customers in resolving issues, including account inquiries, transacti...展示更多最后更新时间： 17天前
Customer Service Officer
Cornerstone Smart Recycling LimitedHong Kong Strong customer-focused approach to proactively identify and address clients' needs.Provide excellent customer services and maintain good relationship with clients.
Handle and respond to inquiries i...展示更多上次更新时间：30 天前
Customer Service Executive
CHUBBHong Kong Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities.
Manage email correspondence & address customer enquiries.Mainta...展示更多最后更新时间： 17天前
Customer Engagement Officer
Ricoh Hong Kong LimitedHong Kong At Ricoh, we’re not just imagining a future bright with ideas-we’re already building it.Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital tr...展示更多上次更新时间：30 天前
Customer Service Officer
Yue Hwa Chinese Products Emporium LtdHong Kong To resolve customers' enquiries and complaints; .Provide administrative support to the departments ;.Liaise with internal departments.
.Work shift in the department store.Good spoken and written En...展示更多上次更新时间：30 天前
Sales Executive / Sales Officer
Spacebox LimitedHong Kong Our Company’s mission is to help people be organized and make the most of the space they have.You will join a super motivated team, committed to accomplishing great results in a highly supportive a...展示更多上次更新时间：30 天前
Executive Officer
Hong Kong Chu Hai CollegeHong Kong Sino Group Belt and Road Research Institute.Responsible for all routine operation of the teaching programmes including maintenance of an effective filing system of records and report to the manager...展示更多上次更新时间：30 天前
Sales Executive / Officer
OCS Hong Kong Co LtdHong Kong Assist to process sales & marketing related duties.Develop new customer and market.Assist the manager to set up, manage, and coordinate the sales & marketing strategy projects.Candidate wit...展示更多上次更新时间：30 天前
Customer Service Executive
HKTHong Kong HK, HK Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner.Offer immediate assistances towards complaints.
HKCEE / HKDSE or above, or equivalent.F...展示更多上次更新时间：30 天前
Solution Sales Executive
SAPHong Kong, HK At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.
How? We focus every day on building the foundation for...展示更多最后更新时间： 4天前
Executive Officer
明報網站Hong Kong, Hong Kong Descriptions With a bachelor's degree in any discipline and high Chinese and English language proficiency.Experience in school administration is an advantage.展示更多上次更新时间：30 天前
Officer, Customer Services
Dah Sing Financial GroupHong Kong Deliver consistent quality services, handle customers' enquiries / instructions efficiently and provide after-sales support.
Handle and follow up customer'splaint.Handle customer's enquiry via differ...展示更多最后更新时间： 12天前