Assistant Manager, Service Transformation & Optimization

Description

Responsibilities :

• Collaborate with cross-functional teams to identify and implement operational improvements that enhance customer experience and service efficiency.
• Support the planning and execution of transformation initiatives, including process redesign, system enhancements, and new product implementations.
• Conduct data analysis and develop insights to support strategic decision-making and performance optimization.
• Assist in managing project timelines, stakeholder communications, and change management activities.
• Maintain and enhance operational documentation, including SOPs, training materials, and service guidelines.
• Monitor service quality metrics and support initiatives to drive continuous improvement.
• Coordinate with internal stakeholders to ensure alignment on operational priorities and transformation goals.
• Contribute to the development of business cases and post-implementation reviews for key initiatives.

Requirements :

Interested candidates are invited to submit the application online with detailed resume stating educational background, working experience, current and expected salaries, and contact number.

Personal data collected will be used for recruitment purposes.

Personal data of unsuccessful applicants may be retained up to two years only.

Equal Opportunity Employer

Aegon Asia provides equal employment opportunities for employees and applicants throughout the employment life cycle, including recruitment and selection, promotions, transfers, training and development, compensation and benefits, performance management, disciplinary procedures, Company-sponsored social and recreational programs and termination. No one will be discriminated against because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, family circumstances, physical or mental disability, marital status, participation in the uniformed armed services or any other status protected by law.