Associate (Assistant Manager), Payment Operations, Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

• Assist the unit / section manager to manage the day-to-day activities of the section
• Check and complete the processing of inward / outward CHATS & TT, fund transfer, cheque issuance & collection, and related activities (including MIS and regulatory reporting) in accordance with the established procedures & risk control, bank policies & guidelines, service standards
• Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
• Handle and respond to inquiries / requests from internal / external partners, customers, service providers on transaction processing and related matters
• Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
• Support any initiatives, new services and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator)
• Provide coordination, guidance, coaching and counseling to section members in completing their responsibilities
• Promote and encourage open and good communication amongst all levels of members
• Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
• Adhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
• Escalate exceptional / outstanding / suspicious transactions to unit / section manager and other relevant parties for necessary action per the Incident Management Policy
• Public holiday duty may be required

Requirement

Functional

Technical

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.