Manager, Customer Service Unit (MPF Business)

Job description

Role Overview

Communicate and coordinate with both internal and external parties for resolving customer inquiries timely

Follow up with clients on various aspects related to MPF and ORSO scheme

Handle complaints, reports and digital service development

Perform ad-hoc assignments as required

Ideal Profile

Degree or above in business related discipline

Min 3 year’s customer service experience in retirement industry and with MPF Intermediaries License

Excellent listening and communication skills

Attentive to details, independent and diligent

Good knowledge in PC skills (MS Word, Excel and PowerPoint), Chinese typing a must

Proficient in both spoken and written English and Chinese (Putonghua an advantage)

Immediately available is highly preferred