Your role
To provide professional customer services to clients via phone calls / email / live-chat
To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events
To manage communication with customers in a friendly, professional & courteous manner
To perform ad-hoc tasks as assigned
Shift duty within 08 : 30 - 18 : 00
To succeed in this role
HKCEE / DSE graduated or above
N2 level or above in Japanese in both written and spoken
Effective communication in written & verbal English & Chinese (Cantonese and Mandarin)
Customer-oriented, good telephone manner & problem solving skill
Proficient in MS Excel, Word, PowerPoint and Chinese word processing
Contacts for Enquiries
WhatsApp :
We offer attractive & competitive salaries and benefits, an exciting work environment, and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at .
For more information on other job opportunities at PCCW, please visit our website : .
HKT is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (, a copy of which will be provided immediately upon request.
Officer • Hong Kong HK, HK