FIND YOUR 'BETTER' AT Blue Cross
If you believe in better, we’d love to hear from you.
About the Role
Responsible for maximising the sales of AIA products and services through multiple distribution / sales channels to meet individual / team quotas and AIA business objectivesRoles and Responsibilities:
Provide and process information in response to customer’s enquiries, concerns and requests;
Provide advice and solutions to resolve customer feedback cases and to enhance customer satisfaction through effective coaching;
Handle and investigate the escalated cases from colleagues or regulator in both written and verbal communication;
Assist in regular resources planning and allocation through roster management so as to maximize the function and production of individuals;
Assist in implementing management’s new business initiatives to enhance the company’s customer service standards and reputation in the market;
Motivate, coach and develop staff to ensure high performance and achievement of individual, team and department objectives;
Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity.
Direct and control sales plans, objectives and the development of future sales strategies for multiple distribution channels
Analyse competitive products and selling techniques, market penetration and distribution channels, sales budgets, pricing and possibly consumer research results
Make recommendations on sales quotas
Minimum Job Requirements:
Assistant Manager, Business Development - General Insurance (Agency Channel) • AIA Blue Cross, Hong Kong, HK
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