Residential and Light Commercial Service Manager

About the role

• Team Management :  Lead and manage a team of service technicians and engineers, providing guidance, training, and support to ensure high performance, professional development and business growth and achievement.
• Service Operations :  Oversee the daily operations of the service department, ensuring timely and efficient service delivery for commercial HVAC systems service.
• Customer Centricity :  Maintain high levels of customer satisfaction by addressing customer concerns promptly and ensuring quality service. Proactive selling of Carrier products and service is a must.
• Business Development :  Develop and implement service strategies to drive business growth, including identifying new service opportunities and expanding the customer base.
• Budget Management :  Manage the service department budget, ensuring cost-effective operations while meeting financial targets. He / She will have full P&L responsibility.
• Compliance :  Ensure all service activities comply with company policies, industry standards, and regulatory requirements.
• Technical Support :  Provide technical support and expertise to the service team and customers, resolving complex service issues.
• Performance Monitoring :  Monitor and evaluate the performance of the service team, implementing improvements as needed to enhance efficiency and effectiveness.

Requirements

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .