Customer Service Representative

JOB DESCRIPTION

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont.

Responsibilities :

Work with sales team to support order process and ensure effective handling of customer orders.

Work with supply chain to provide accurate product availability and delivery date.

Play a key role in product allocation check and execution.

Initiate and drive automation improvement, collaborate with adjacent departments, supply chain and planner.

Work closely with sales team to attain customer satisfaction through high-quality service.

Keep customer in mind, deep understand their needs and pain point.

Thinking as a customer, using view of the customer to increase customer centric behavior.

Good sense of urgency and capable to drive order implementation efficiently per market needs.

Prepare and distribute assigned reports related to customer service area, conduct analysis as required with timely follow-up.

Efficiently handle inquiries from existing and new customers.

Maintain full compliance of internal control requirement.

Support other business activities as required.

Qualifications :

• Bachelor degree or above, with major in Economics, international trade, supply chain etc.
• Over 3 years relevant working experience. Well understand the trading business model and sufficient international trade knowledge.
• Strong interpersonal and communication skills to link different departments and deliver the result.
• Proactive and logic thinking, be able to work under pressure.
• Well organized and good documentation skills.
• Good English skills including speaking and writing.
• Good computer application skill, SAP experience is preferred

Join our Talent Community