Abercrombie & Fitch - Brand Representative, Festival Walk

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites , , and

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description

The Brand Representative associate is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.

What you will do

Customers #1

Creates an excellent customer service

Greets all customers in store with friendly, positive tone and body language

2. Uphold Our Culture

Upholds our Culture and Values, brand purpose, and show respect during every interaction with associates and customers

Ensures our stores are welcoming, inclusive and diverse

3. Know Our Product Inside & Out

Comfortably share our seasonal products, make recommendations by outfitting the customers to help add to their purchase

Explains the value behind items by sharing with customers the quality details,fit and fabric that differentiate our product

4. Be Accurate and Efficient

Accurately perform all cashwrap and fitting room functions while maintaining positive engagement with customers

1. 顧客至上

2. 宣揚品牌文化

3. 充份了解我們的產品

4. 具備高效率的工作表現

Why Us

We provide you an access to various mental health resources : Associates Assistant Program, headspace, CARORRT and associate resource group…etc

A Global Team of People Who'll Celebrate you for Being YOU

Our culture is inclusive, warm and authentic

We value individual differences

We inspire, support and encourage you to be the best they can

We provide you an Always Forward journey

We believe Diversity and Inclusion are the keys to the company’s success

We put the customer at the center of everything we do

Qualifications

What it Takes

Helpful Outgoing Stylish

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward :

Merchandise Discount across our brands

Leadership Training and Development

Opportunities for Career Advancement

The starting rate for this position is HK$ per hour (, the recruiting pay range for this position is HK$ - HK$ per hour). The starting rate and range may be modified in the future.