Manager, Identity and Access Management

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

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For more information about FWD Hong Kong, please visit .

The Identity and Access Management (IAM) Manager will be responsible for leading and transforming the IAM team to enhance operational efficiency and deliver exceptional customer experiences. The successful candidate will oversee the management and safeguarding of information access within our organization, working closely with the IT department to ensure that our systems, data, and access points are secure, functional, and user-friendly.

The Job

Lead the IAM team, fostering a culture of continuous improvement, collaboration, and customer-centricity, while being accountable for the team’s service delivery and ensuring high levels of customer satisfaction.

Transform the IAM team, focusing on increasing operational efficiency and enhancing customer experience.

Manage user identities and access rights across multiple systems and applications.

Coordinate with IT and security teams to ensure adherence to relevant security policies and standards.

Conduct regular access reviews to ensure compliance with established standards and policies.

Respond promptly and effectively to security incidents and breaches.

Support the development and implementation of IAM procedures to ensure smooth, stable, and user-friendly operations.

The Person

Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

5+ years of experience working in the IAM field, with at least 2 years in a leadership role.

Proven experience in identity and access management (e.g., user on / off boarding process) and privileged ID and access management.

Ability to lead IAM projects from start to finish, including planning, coordinating resources, and managing timelines.

Strong understanding of IAM technologies and protocols.

Experience in the banking or insurance industry preferred.

Excellent problem-solving skills and attention to detail, with a customer-centric approach.

Strong communication skills, fluent in both spoken English and Cantonese.

Knowledge of Entra ID (Azure AD), Active Directory, CyberArk, SailPoint, Varonis, ServiceNow ticketing system.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.