Senior Customer Service Representative, Customer Call Centre

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative, Customer Call Centre with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities :

Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.

Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.

Provide support to management and recommend productivity / service improvements.

Ensure accuracy and compliance of all requests to be completed with good quality standards.

Support to management and recommend productivity / service improvements.

Support ad-hoc tasks to achieve desired results of business needs.

Required Qualifications :

3+ years of customer service experience preferred but not a must

Fresh graduates will also be considered.

HKDSE / HKCEE / diploma qualification will be required

IIQE 1,3,5 will be preferred

Preferably worked previously in a call centre / service centre environment

Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred

Excellent telephone manner with good interpersonal skills

Mature and pleasant personality

Self-motivated and able to work independently

Excellent service attitude and able to follow through on commitments to customers

Adherence to quality standards

Fast and accurate typing skills (over 45 wpm) and PC literate in Word / Excel

Good communication skills in English and Chinese, both written and spoken

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid