Customer Service Ambassador (Wealth Select Centre & Customer Service Centre)

Responsibilities

• Serve customers and agents by addressing their enquiries, requests,plaints, and MCV verifications.
• Follow operation procedures inpliance with documented procedures, service benchmarks, regulatory requirements, andpany policies and practices.
• Provide prompt and accurate services, policy information, and professional advice to customers.
• Manage and resolve customer problems and elevated customerplaints.
• Handle special requests relating to policy matters.
• Collaborate with Premium Collection and Underwriting departments to provide one-stop MCV verification service.
• Support case monitoring and investigation.
• Provide quality services to customers and continuously identify areas for improvement.
• Collect customer feedback and report operation problems to the Centre Head.
• Contribute new ideas to enhance customer experience and work efficiency.
• Coach and mentor team members, and prepare training material.
• Support working partners and ensure smooth operation and service alignment.
• Perform other assigned responsibilities and duties.

Requirements :

Build a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and oue of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job ID JR-58735