Assistant Manager (Customer Service)

Job Descriptions :

• To assist in managing call centre operations including hotline enquiries from customers or distribution channels on HKMCA’s product and services as well as post sales call tasks complying with regulatory requirements;
• To manage customer service counters and to handle written replies with respect to customer’s concerns and requests;
• To conduct quality assurance for Customer Service Team in order to uplift the overall service standard, and provide feedback or ways to enhance the performance;
• To provide solutions and alternatives, manage customer dissatisfaction and handle complaint cases escalated by subordinates;
• To provide excellent end-to-end service with customer-orientated mindset and respond to customer feedback in a professional and timely manner;
• To meet required service standards and key performance indicators; and
• To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements :

Candidates with less experience will be considered as Senior Associate. )

Interested parties please send your full resume stating your current and expected salary by 21 May 2025.

Please visit https : / / www.hkmca.hk / eng / about_us / careers.html for other application methods.

Please ensure that all information provided to the HKMC Group is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMCA Personal Information Collection Statement for Recruitment of Prospective Staff Members and Licensed Individual Insurance Agents at the HKMCA website before completing the application form. Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.