IT Support / Helpdesk Support

Job Scope :

Reporting to the IT Manager, the job holder has to provide excellent IT support to internal users to ensure smooth and efficient business operation. Daily duties will include the following :

Provide technical assistance including online support for internal users

Provide technical service support according to the business needsProvide support and solution including

Servers, Mail services, PC systems, networks, security policy, software and hardware as well as internally developed applications

Carry out troubleshooting, problem analysis and system recovery for network equipment and servers

Provide end-user training on office tools / applications

Liaise with vendors to maintain the computer equipment in good condition

Requirements :

A higher diploma / degree in Information System or a related discipline; or equivalent work experience

At least 1 year of relevant experience in a corporate IT environment, with experience in a professional services industry preferred, fresh graduated will also be considered

Skilled in Microsoft Windows 2K3 / 2K8 / 2012 / 2016 Server, Active Directory, SQL and Office365

Experience in supporting Firewall appliance, Routers, Switches, VLAN, WAN, VPN & Remote Access Solution

Excellent communication skills and capable of interacting tactfully with people

Self-motivated, capable to work under pressure, hard-working and willing to learn

Good problem solving and communication skills

Good command of written and spoken English and Chinese