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Senior Officer, Quality & Operation Control
Dah Sing Financial GroupHong Kong8 天前
职位描述Secondary education with 4 years or relevant experience, preferably in banking, telemarketing, customer services related area Familiar with banking products & operation flow Excellentmunication and interpersonal skill Capable of working independently, detail minded and good team player Passed in IIQE Paper 1 and 2 is perferred Fluent reading and writingmunication in English
Responsibilities
- Regular call quality & call monitoring support to ensure the team meeting the quality standard andply with regulatorypliance
- Handleplaints investigation, analystplaint case and provide proper feedback to frontline staff
- Assist the team to provide regular training / coaching to frontline staff on the control perspective
- Assist the team topile and review operation flows from time to time
- ply with internal guideline, legal and regulatory requirements when delivering job duties
- Handle Ad-hoc task assigned by management team, Quality & Operation Control
Incumbent Requirements :
Please note that only shortlisted candidates will be notified.
Job ID 3652
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Officer • Hong Kong
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