Concierge Officer (Customer Service & Travel)

Your role

Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services

Ensuring a pleasant customer experience by providing accurate and timely information

Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes

Escalating complex or unresolved issues to team lead or management promptly

Supporting the team in submitting awards to enhance brand image

Assist in ad-hoc duties assignments such as presentations when needed

To succeed in this role

Energetic, cheerful, and outgoing personality

Can do attitude, proactive and attention to detail with good interpersonal and communications skills

Flexible, and adaptable to changing work schedules and requirements

Demonstrated confidence to present ideas to individual or groups effectively

Fluency in Cantonese, English and Mandarin

Immediate availability is highly preferred

Office Location : Shatin (near City One / Shek Mun Station)

Contacts for Enquiries

• WhatsApp :

HKT is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (, a copy of which will be provided immediately upon request.