Account Manager

Job Description

Responsible for sales of all products, from new and existing accounts in Hong Kong and Macau through in-depth knowledge of market segments, technical knowledge, and selling skills. Responsible to drive revenue growth and overall customer satisfaction in Hong Kong and Macau. Provide total and unique solutions to solve complex scientific challenges.

• Achieve or exceed sales plan in the assigned territories;
• Regular on-site customer visit and pre-sales product presentation;
• Monitor and analyze sales performance in each of the business units with regular sales forecast;
• Collect and share market information, trend, funding, competitor activities;
• Coordinate, consolidate and monitor all the Trade Show Events and all kinds of marketing activities to ensure the consistency and effectiveness;
• Communicate and work closely with China team and Corporate on business, operation and technical people to ensure customer’s need and requirement is effectively and efficiently fulfilled;
• Work with the application teams and other Miltenyi Biotec staff to ensure effective training and support systems are delivered consistently;
• Provide prompt solution to any customers’ question, problem, or complaint;
• Actively participate in team meetings and events and share your customer, product and sales knowledge with the wider team;
• Responsible for creating and updating account profiles, providing quotes and booking deals in our CRM;
• Ensure logistical and operational requirements of distributors are met by internal teams;
• Maintains confidentiality of Miltenyi Biotec’s customers and technologies;
• May be required to perform other related duties as required and / or assigned.

Qualifications