Integration Support Lead

Job Duties :

• Serve as the first point of contact for customers regarding incidents and service requests.
• Perform hands-on troubleshooting for urgent issues.
• Ensuremitted deliverables and service levels are met, coordinating between client and offshore team members.
• Act as the point of contact for escalations, addressing and taking corrective actions.
• Publish executive status reports with required metrics on a monthly and quarterly basis.
• Manage personnel and developpetencies to meet contractualmitments.
• Coordinate and scheduleernance meetings with internal and external stakeholders.
• Assess delivery risks, report to client's management, and mitigate with suitable actions post-approval from respective stakeholders.
• Plan and initiate continuous service improvements to achieve operational efficiencies based on historical, ongoing, and repeated incidents.
• Identify opportunities for possible automation.

Job Requirements :

Job ID 00063156121