Finance Operations Administrator

About the Role

As a Finance Operations Administrator , you will maintain finance admin operation and level up to cover the CEMEA O2C project. This is a permanent full-time role, to be based in Hong Kong, along with a hybrid home / office arrangement to support a healthy work-life balance.

Responsibilities

• Monitoring of assigned accounts to identify outstanding debts and contacting of customers via phone and email to collect on outstanding debt in professional manner
• Negotiate payment deadlines and payment plans with customers.
• Provide general administrative and clerical support to the team - cheque payment, credit card transaction and administration tasks
• Handle enquiries related to collection matters
• Forward payment invitation emails to customers
• Investigate and resolve discrepancies on accounts
• Resolve related disputes with internal and external parties in compliance with customer’s / company’s policies & procedures
• Participate in ad-hoc projects as assigned
• Participate in financial audits and company audits.
• Allocation of Cheque payments, Credits and On Account payments on debtor accounts.
• Reconciliation of cheque payments
• Maintain records of all customer interactions (phone & email) on business CRM & Collections system
• Reconcile customer accounts
• Prepare monthly reports, analyse and provide commentary

Requirements